How long is the delivery time within the UK?
We use Royal Mail and their First Class service which should take between 2-5 working days. If you haven’t received your package within 10 working days contact us at firstname.lastname@example.org and we will contact our distributor to investigate.
How long is the delivery time for Europe and rest of the world?
Priority Airmail is the service we use with Royal Mail for packages abroad and it should take between 5-10 working days. For Europe, if you haven’t received your package within 14 working days and for the rest of the world (rare, but generally due to customs) 20-25 working days, contact us at email@example.com and we will contact Royal Mail. If no tracking was paid for, there will be difficulties locating the parcel.
Parcels are shipped on Mondays, Wednesdays and Fridays. To be shipped on these days we need to receive the order before 1pm Greenwich Mean Time. Orders placed after will be shipped on next post run.
Is there an option for traceable/express shipping?
Yes there is. Please contact us at firstname.lastname@example.org before your order and we can inform you of the relevant charges and shipping available for you.