Bamboo Braces - Blue

How long is the delivery time within the United Kingdom?

We use Royal Mail and their First Class service which should take between 2-5 working days. If you haven’t received your package within 10 working days contact us at info@sharpanddapper.com and we will contact our distributor to investigate.

How long is the delivery time for Europe and rest of the world?

We use a shipping company called OCS for packages abroad and it should take between 5-10 working days.

For Europe, if you haven’t received your package within 14 working days and for the rest of the world (rare, but generally due to customs) 20 - 25 working days, contact us at info@sharpanddapper.com and we will contact OCS.

- If no tracking was paid for, there will be difficulties locating the parcel.

We need to receive the order before 12.00pm Greenwich Mean Time. Orders placed after will be shipped on next post run.

Is there an option for traceable / express shipping?

Yes there is - Select this option at checkout.

Tracked Shipping - 7 to 14 Working Days

Express Shipping - 1 to 3 Working Days

• Return can be made within 30 days since the date of purchase.
• Item must be unused and returned in the original packaging.
• No return on sale items.
• Return cost will not be refunded.
• Return to Johan Ekelund, sharp&dapper, 107 Regents Court, Pownall Road, E8 4QA, London, UK
• We recommend that you read the full return policy below for complete information.

Additional non-returnable items

Gift cards - Some health and personal care items To complete your return, we require a receipt or proof of purchase.   There are certain situations where only partial refunds are granted: (if applicable) - Any item not in its original condition, is damaged or missing parts for reasons not due to our error. - Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@sharpanddapper.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@sharpanddapper.com and send your item to:

Johan Ekelund
sharp&dapper
107 Regents Court
Pownall Road
E8 4QA
London, UK

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

Johan Ekelund
sharp&dapper
107 Regents Court
Pownall Road
E8 4QA
London, UK

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.