Shipping & Postage
Orders placed from outside the UK choosing the tracked option, will be serviced by Deutsche Post, a partner of DHL group or Royal Mail.
Delays can unfortunately happen due to high workload at postal services and customs. If your order is taking longer then stated below, don't hesitate to contact me on firstname.lastname@example.org and I will do my best to help locate your parcel.
How long is the delivery time within the United Kingdom?
We use Royal Mail 1st Class Large Letter, Tracked 24 and Next Day Delivery.
Orders before 4pm for same day dispatch.
Orders should take between 1-3 working days.
If you haven’t received your package within 10 working days contact me at email@example.com.
FAQ Europe & Rest of the World
How long is the delivery time for Europe and rest of the world?
For packages abroad, it should take between 7-14 working days.
For Europe, if you haven’t received your package within 14 working days and for the rest of the world 20 working days, contact us at firstname.lastname@example.org.
- If no tracking was paid for, we won't be able to see where the parcel is at any given time.
Express shipping will use DHL, but if they can't offer a fast enough option, alternative companies might be used. If the price is cheaper then you paid, the difference will be refunded to you.
Orders before 2pm for same day dispatch.
We are working hard going into 2020 to reduce the amount of packaging which we receive from our suppliers and also the amount of packaging we put out into the world when you receive an order from us.
My aim is that we will also be able to work with our suppliers to find the best solutions possible so that the packaging & presentations boxes you receive an item in can be used for many years to come.
I would love to hear your thoughts or suggestions on these improvements.
Johan - email@example.com